Refund Policy

Last updated: 2 October 2026

Because digital products can be copied the moment they are downloaded, we cannot take them back like physical goods. We still want you to be treated fairly, so we refund in the situations below.

When you can get a refund

• You paid but could not get your files because of a problem on our side or a payment that was taken without the order completing.
• The file is broken, empty or the wrong file, or it is clearly different from the description on the product page, and the Seller cannot fix it quickly.
• You bought the same product twice by mistake and did not download the extra copy.
• Other cases that we judge fair, for example a product that was removed for breaking our rules.

When we usually cannot refund

• You changed your mind, or no longer need the product, after downloading it.
• You did not download within the download window (siku 3 after payment), when nothing was wrong on our side. Please download straight away.
• The product works as described but is not what you expected, or you lack the software or skills to use it.
• You shared your link or order code with others.

How to ask

1. Ask within 7 days of paying.
2. Use the refund request form with the phone number you paid with and your order code (shown on your payment confirmation page and in your receipt email), and tell us what went wrong. Account holders can also reach it from their order list.
3. We review each request and email or contact you with the decision. We aim to answer within 3 working days.

If your refund is approved

• The money is returned to the mobile-money number you paid with. The time it takes to arrive depends on the mobile-money provider.
• Access to the files closes, and you agree not to keep using them.
• The Seller's earnings from that sale are reversed.

Contact

Duka Digitali
Email: contact@dukadigitali.com